How can we help?
Answers to common questions about Menti. Can’t find what you need? Email us at support@mentiapp.com.
Getting started
What do I need to use Menti?
An iPhone, iOS 17.6 or later. Menti is free to download from the App Store. Some features need a premium purchase or an internet connection.
How do I sign in?
You can create an account with your email address, or sign in with Apple or Google.
How does my companion grow?
Your companion grows as you complete wellbeing activities: mood check-ins, journal entries, breathing sessions, habits, goals and more. It moves through four stages (Tiny, Young, Grown and Mature) and unlocks accessories along the way.
Premium and billing
What does premium cost?
In the UK: £5.99 a month, £59.99 a year, or £199.99 for lifetime access, with a 7-day free trial that doesn’t charge you automatically: when it ends, you choose whether to buy. Monthly and yearly subscriptions renew automatically through Apple; lifetime is a one-off purchase. Prices vary by region and are always shown in the App Store before you buy.
How do I cancel or manage my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Menti. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. Deleting the app doesn’t cancel a subscription.
I’ve bought premium but it isn’t showing
Make sure you’re signed in with the same Apple Account you used to buy it, then use Restore Purchases on Menti’s premium screen.
Can I get a refund?
Purchases are made through Apple, so refunds are handled by Apple. You can request one at reportaproblem.apple.com.
Privacy and your account
Can I lock Menti?
Yes. You can turn on the optional Face ID lock in Menti’s settings for an extra layer of privacy.
How do I delete my account?
In Menti, go to Profile → Delete Account. You’ll be asked to confirm with your password (or to sign in again with Apple or Google) and to type DELETE. This permanently deletes your account and data and can’t be undone. If you have a subscription, cancel it separately in your Apple Account settings.
Is AI chat private?
What you send to Menti’s AI features is passed to our AI providers so they can reply: OpenAI for text, and Google for Live Talk voice. Your name and email address aren’t sent. Read more in our privacy policy.
Still stuck?
Email support@mentiapp.com with your iPhone model, iOS version and Menti version (in Settings). We aim to reply within 2 working days.